Monastery Spa & Suites
Policies

Policies

To ensure the best experience

In order to maintain a high standard for all of our guests, we ask that you review and follow the policies below.

"We've won the Westjet Up! Value Awards two years in a row."

Cancellation

We require notice 24 hours in advance or a charge may be incurred. Your room rate is charged at 6:00 p.m. on day of arrival.

Guarantee

Generally we cannot guarantee any room or location, although we make every effort to grant special requests.

Pricing

Pricing in our Suites is based upon occupancy of two people per room. Extra guests will be charged $25, plus applicable taxes per person. We reserve the right to limit the number of guests per suite.

Check-in and Check-out Times

Check-in after 3:00 pm.
Check-out by 11:00 am.

Spa Appointments

The spa is typically very busy on weekends, as well as many weekdays, so it may be difficult to arrange services on the day of your arrival. We suggest that you consider booking your spa treatments as early as possible to ensure you get your preferred day and time. You can do this either by contacting us or by using the online reservation system.

No Smoking

As we strive to offer our guests a healthy and clean environment, smoking in your room will incur a $100.00 cleaning fee.

Phones

Local calls are included in room rate.
Long distance phone calls within North America are included within your room rate. Any calls outside of North America must be made using either your credit card or a calling card.

Lost Articles

Monastery Spa & Suites is not responsible for articles lost, stolen, or left behind in the suites.

Pets

Pets are not permitted.

Damages

Guests will be held responsible for any damages to the room during their period of occupancy. Any damages incurred will be charged to your credit card.

Payment Procedures

Cash, money orders, gift certificates, or major credit cards will be accepted for final payment. Personal cheques will not be accepted.

Additional Housekeeping

If any additional housekeeping is required after your stay has ended (i.e.: moved furniture, excessive Jacuzzi abuse, etc…), an additional amount will be charged accordingly to your credit card.

Children

In the Vitality Level or Spa, an adult must accompany children under 16.

Group Rates

We will be happy to answer any questions that you may have about bringing a group to Monastery Spa & Suites. Please contact us to determine the deposit fee and other details.

Vitality Level Hours

Our Vitality Level is open for guests in our suites daily from 7:00 am until 11:00 pm, with the exception of Sunday; on Sundays we close the Vitality Level at 6:00 pm for maintenance.

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