Monastery Spa & Suites
Policies

Policies

For a truly great experience

When using our spa services, we ask that you please follow the policies below in order to ensure the best experience for other guests, our staff, and yourself.

"Meg Ryan, Carrie Fisher, Dan Akroyd, and other household names (we're sworn to secrecy) have visited us over the years."

Appointments and Cancellations

Spa visits, packages, and suites are reserved by credit card or gift certificate. Treatment times and services you select are reserved especially for you; please notify us at least 24 hours in advance (48 hours for packages), if you must cancel. Without proper notice, a cancellation fee of up to 50% will be charged.

Jewellery and Valuables

For your protection, we suggest you keep all valuables and jewellery at home.

Cell-free Zone

We request you turn off your cell phone before you enter the Spa so you and others can fully enjoy this sanctuary of serenity. If you must make a private call, please contact the front desk and we will make suitable arrangements.

No Smoking

We strive to offer a healthy environment for our clients and staff, so all of our facilities are smoke-free.

Check-in Procedure

To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.

Fees

All prices are subject to change. Prices do not include taxes.

Gratuities

In appreciation to the staff for outstanding service, gratuities may be given at your discretion. Gift certificates do not include gratuity.

Age Requirement

The Spa is an adult only facility (16 or older). Special circumstances will be considered. Please contact management.

Health Concerns

Your health and wellness mean everything to us. Please let us know at time of booking, and upon arrival, if you have any medical or health issues of which we should be aware.

Scheduling

We suggest you book your next appointment prior to leaving to ensure you get your preferred time.

Miscellaneous Points

We will never compromise your modesty. You will be given a robe and/or a wrap to change into before your treatment. What you wear under it is up to you. Our therapists will only expose the portion of the body that is being treated at the time.

Please be advised that recently shaved skin may experience irritation. For your comfort, do not shave 24 hours prior to your service.

Clients who are new to waxing should note that hair must be approximately 1/4 inch long for optimum results. Hair that is too short could result in uneven removal; hair that is too long could create more discomfort than necessary.

Confirming Purchase...Please Wait.